{"id":9969,"date":"2018-07-31T23:25:18","date_gmt":"2018-07-31T23:25:18","guid":{"rendered":"https:\/\/www.digitek.com\/?p=9969"},"modified":"2019-12-11T07:51:48","modified_gmt":"2019-12-11T12:51:48","slug":"5-key-tactics-to-help-strengthen-customer-support","status":"publish","type":"post","link":"https:\/\/arli.com\/5-key-tactics-to-help-strengthen-customer-support\/","title":{"rendered":"5 Key Tactics to Help Strengthen Customer Support"},"content":{"rendered":"<p><span lang=\"EN-US\">Surprisingly, even though customer support is often one of the first interactions that a customer will have with a company, some businesses treat it as a necessary evil. However, when customers can&#8217;t get the help they need, they&#8217;ll quickly form a negative impression of your business.\u00a0<\/span><\/p>\n<p><span lang=\"EN-US\">Here are several effective ways to give your customers the help they need when they need it, which will go a long way in creating a positive impression:<\/span><\/p>\n<p><strong><span lang=\"EN-US\">1. Make customer support available 24\/7.\u00a0<\/span><\/strong><span lang=\"EN-US\">If you have the capacity and resources available to do so, you can differentiate yourself from the pack by offering customer support 24\/7. Save your customers the headache of calling back during business hours and instead provide them with the assistance that they need when they need it.<\/span><\/p>\n<p><strong><span lang=\"EN-US\">2. Appeal to millennials with text-enabled customer support.\u00a0<\/span><\/strong><span lang=\"EN-US\">As far as millennials are concerned, the traditional 1-800 customer service line is out of date. Instead, this demographic prefers to text. Therefore, offering customer support via text messages will better appeal to millennials and increase customer satisfaction.<\/span><\/p>\n<p><strong><span lang=\"EN-US\">3. Offer a live chat option.\u00a0<\/span><\/strong><span lang=\"EN-US\">While some people don&#8217;t want to go through the hassle of calling a customer service line or tracking down a contact email, they&#8217;re very willing to interact with customer service via live chat. Incorporating a live chat option into your website or including a link to a live chat page in your email signature can make it extremely easy for customers to get the help they need.\u00a0<\/span><\/p>\n<p><strong><span lang=\"EN-US\">4. Take advantage of social media.\u00a0<\/span><\/strong><span lang=\"EN-US\">Considering that most people have a social media account today, expanding your customer support offering to social media can make it very convenient for customers to get the help they need. Some businesses are even creating social media accounts that are dedicated to providing customer support.\u00a0<\/span><\/p>\n<p><strong><span lang=\"EN-US\">5. Provide a self-service option.\u00a0<\/span><\/strong><span lang=\"EN-US\">Creating an FAQ page on your website with answers to some of the most common questions that customers have or establishing a customer forum are great solutions to help your customers to quickly address issues on their own.<\/span><\/p>\n<p><span lang=\"EN-US\">Use these five best practices to strengthen your own customer support strategy.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Surprisingly, even though customer support is often one of the first interactions that a customer will have with a company, some businesses treat it as a necessary evil. However, when&#8230;<\/p>\n","protected":false},"author":5,"featured_media":10176,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28],"tags":[126,87],"class_list":{"0":"post-9969","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-our-blog","8":"tag-customer-support","9":"tag-digitek"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 Key Tactics to Help Strengthen Customer Support - ARLINGTON<\/title>\n<meta name=\"description\" content=\"Make customer support available 24\/7.\u00a0If you have the capacity and resources available to do so, you can differentiate yourself from the pack.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/arli.com\/5-key-tactics-to-help-strengthen-customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Key Tactics to Help Strengthen Customer Support - ARLINGTON\" \/>\n<meta property=\"og:description\" content=\"Make customer support available 24\/7.\u00a0If you have the capacity and resources available to do so, you can differentiate yourself from the pack.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/arli.com\/5-key-tactics-to-help-strengthen-customer-support\/\" \/>\n<meta property=\"og:site_name\" content=\"ARLINGTON\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/arlingtonindustries\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-07-31T23:25:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-12-11T12:51:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/arli.com\/wp-content\/uploads\/2018\/09\/customer-1-1000x540.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"540\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Vic B.\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ArliDotCom\" \/>\n<meta name=\"twitter:site\" content=\"@ArliDotCom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vic B.\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/arli.com\\\/5-key-tactics-to-help-strengthen-customer-support\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/arli.com\\\/5-key-tactics-to-help-strengthen-customer-support\\\/\"},\"author\":{\"name\":\"Vic B.\",\"@id\":\"https:\\\/\\\/arli.com\\\/#\\\/schema\\\/person\\\/78990151233c764576006ce45a8a5269\"},\"headline\":\"5 Key Tactics to Help Strengthen Customer Support\",\"datePublished\":\"2018-07-31T23:25:18+00:00\",\"dateModified\":\"2019-12-11T12:51:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/arli.com\\\/5-key-tactics-to-help-strengthen-customer-support\\\/\"},\"wordCount\":354,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/arli.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/arli.com\\\/5-key-tactics-to-help-strengthen-customer-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/arli.com\\\/wp-content\\\/uploads\\\/2018\\\/09\\\/customer-1-1000x540.jpg\",\"keywords\":[\"customer support\",\"digitek\"],\"articleSection\":[\"Our Blog\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/arli.com\\\/5-key-tactics-to-help-strengthen-customer-support\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/arli.com\\\/5-key-tactics-to-help-strengthen-customer-support\\\/\",\"url\":\"https:\\\/\\\/arli.com\\\/5-key-tactics-to-help-strengthen-customer-support\\\/\",\"name\":\"5 Key Tactics to Help Strengthen Customer Support - 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